Samples

Can I order a sample? 

• Yes, we offer up to 5 different samples free of charge per order, delivered directly to you. There is never a shipping charge within the Greater Toronto area.

 How are samples shipped? 

• All samples are shipped via our own company representative. All samples are pre cleaned and free of any contaminates.

 Are your samples an actual piece of the product? 

• Yes, all of our samples are actual tile samples. We reserve the right to send smaller swatches where the aesthetic value will not affect your decision making process.  We do our best to ship the size you have requested but that is not always possible due to shipping constraints and availability. We will ship as close to the requested size as possible.  

Will all of my samples arrive together? 

We strive to ship all your samples at one time, however this is not always possible. We will do our best to ensure you receive your samples within 48 hours of ordering.  

Do samples need to be returned? 

• No, the samples are yours to keep. 

Policy:

We offer a free sample policy and shipping is included in the greater Toronto Area

1. Samples can be added to your cart by clicking the “Get Free Sample” button on the product page. If a sample button is not listed then a sample tile is not available for that item.

2. You may order up to 5 individual samples at one time. (No duplicate tiles) and we limit one sample of each product per household or commercial project.

3. We do ship free samples outside the greater Toronto area, but a freight charge would apply which is determined by UPS based on the amount of samples and where you are located.

4. Your samples may ship from multiple locations and one sample order may have multiple deliveries. We try to accommodate your request for a specific size, but that is not always possible. We will send a sample as close to the size requested as possible.

5. Once you have decided to place an order, you may do so on the Quick Floors website.

6. Before we process your order, a return email will be sent to you confirming your sample order.

7. If you have any questions about our sample policies please contact one of our customer service representatives by email at: [email protected].